Service and support

MP testing and measurement systems are an integral part of your business processes. We have therefore matched our service and support to your requirements.

Master parts containing defects of controlled dimensions allow us to prepare the equipment for testing and ensure proper test coverage.  Natural defects are not suitable for this purpose as each one is unique and challenging to create or reproduce. 

MP can introduce reference defects for surface inspection using the die-sinking EDM process.  Our standard procedure is to create reference defects to national and international standards, or customer specifications if they exist.  Each reference part we produce is then measured and certified to DIN EN ISO 9001 quality standards.  If required, we can also engrave or laser mark each part for improved traceability. 

 

Cracks:

Width: 0.04 mm to 1 mm

Depth: 0.02 mm to 5 mm

Length: 0.5 mm to 40 mm

(Further dimensions available upon request)

 

Pores:

Size: Ø 0.2 mm to 3 mm

Depth: 0.02 mm to 5X diameter

(Further dimensions available upon request)

 

Drilling:

Beginning from a diameter of 0.2 mm, but depending on the thickness and specifications of the material.

We ensure professional installation and commissioning of new instruments and systems, and provide customer training.

Regular calibration is essential to maintaining the high quality of the testing and measurement results and to ensure protection against claims for recourse.

Our calibration service includes testing the MP instruments for faultless operation. We can calibrate the electrical conductivity of the measuring instruments with traceability to PTB and NPL.

Should you ever encounter a problem, we will carry out your repairs without delay. The repairs can be done on your premises or here in Reutlingen, depending on the nature of the problem.

Regular and skilled maintenance significantly increases the measuring accuracy and service life of your instrument. We can provide this maintenance on your premises, replace wear parts and run software updates.

Contact us at any time if you need spare parts.

User and service training courses tailored to your needs ensure your employees handle our products in the best possible way - from the very first day.

Unfortunately, we cannot provide any or only limited services for the following products:

Services for older devices

Support at MP means for you:

Qualified application engineers check your requirements for feasibility and specify the limits of defect detection capability and reproducibility.

We offer direct contact with service personnel at a high degree of availability. In case of emergency, our 24/7 Service Hotline is available around the clock.

We are able to diagnose your systems and analyze malfunctions via our Remote Service. This service allows us to clarify and solve problems, provided they are software installation or configuration issues.

We provide you with tailored advice, detailed analyses and concepts for the entire product range.

Please request a hire quotation for one-off tests of measuring tasks.